2-Year / 10,000 Kilometers
If a problem cannot be resolved within 48-hrs we will deliver you a new replacement GONOW™ within 5 working days.
Every GONOW™ electric bicycle comes with a 2-year/10,000 kilometer warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller or display.
TERMS OF THE WARRANTY
For your reference, we’ve outlined the terms of the comprehensive warranty below:
- Frame, Display, Controller, and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of twenty-four (24) months or 10,000 kilometres (whichever comes first) from purchase. After any warranty period has elapsed, you may purchase spare and replacement parts by contacting us.
- Original Batteries – are warranted to be free from defects in material or workmanship for a period of 24 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.
- Replacement Batteries (if provided) – are warranted to be free from defects in material or workmanship for a period of 1 year from delivery.
Please note that while every effort is made to provide our customers with a superb shopping experience, issues sometimes can arise during shipping. If any parts happen to be damaged during shipping, GONOW™ will send a replacement part at our expense and will work with you or the bike shop of your choice to fix any bicycle.
For warranty issues, GONOW™ will cover the cost of labour involved handling the warranty service within the 30-day period after purchase. To receive this service, the customer should contact GONOW™ directly, and we will make the necessary arrangements. If a part or component is faulty, email contact is preferred, along with a video or photo of the faulty part if necessary.
After the 30-day free repair labour period, the owner will be responsible for labour costs associated with warranty replacements.
For any parts under warranty that will need to be replaced within the 24-month time frame, GONOW™ will cover the cost of regular ground freight to the customer.
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of GONOW™. Unless within the free 30-day repair labour period, the customer is responsible for labour costs associated with warranty replacements.
In no event shall GONOW™ be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
The above warranty, or any implied warranty, does not cover normal wear and tear. All warranties are void if the electric vehicle is used for other than normal activities, or outside of recommended parameters including but not limited to exceeding the maximum recommended rider weight of 100-135 kg. (depending on the model), failing to follow the owner’s manual or using the electric vehicle for commercial activities or in competitive events, and training for such activities or events.
GONOW™ makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.