As an online ebike company in South Africa we have faced many hurdles and challenges along the way. The sheer lack of trust, understandably is our biggest hurdle yet, caused from the unprecedented, top level crime, corruption and fraud we as South Africans are victim to on a daily basis. The assumption of a scam or unscrupulous business conduct has sadly become our general mindset.
Be assured, we are the real deal. We are a registered, audited PTY (Ltd) Company Registration number: 2005/012200/07 VAT number: 4110223429
On the other hand, we are targeted and have been subjected to several fraudulent transaction, falsified proof of payments and over payment fraudulent EFT (Direct Deposit) transactions requesting refunds of so called accidental over paid amounts by every fraudster in town.
PLEASE NOTE: For our security, it is our company policy to wait for payments to reflect and clear in our account before dispatching any order or processing refunds of incorrect payment amounts, irrespective of any proof of payment provided.
Thank you for understanding,
In optimism and trust